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University Hospitals Achieves Over $10M in Impact Through Intelligent Automation with Tungsten

$10M+Operational impact delivered

75Automated processes

8Business areas supported

20 YearsPartnering with Tungsten Automation

University Hospitals (UH), a leading healthcare system in Ohio, expanded its automation strategy with Tungsten to address rising work volumes and growing administrative pressure. By automating 75 processes across revenue cycle, accounts payable, and other operational areas, UH increased labor capacity, reduced manual workload, and delivered more than $10 million in operational impact.

Automation helps UH expand capacity to manage rising volumes and enables teams to focus on more complex work. These improvements ultimately support better patient care by accelerating work, improving speed to value, and strengthening back-office efficiency. With a strong foundation in place, UH is now adopting Tungsten TotalAgility to power more complex, end-to-end workflows and introduce GenAI-enabled capabilities.

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“Our partnership with Tungsten spans decades, and the impact continues to grow. We’ve delivered over $10 million in value by automating 75 processes, freeing our teams to focus on complex work and higher-value care.”
Andy Kinnear,
Vice President of Operational Services, University Hospitals
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“We’re excited about TotalAgility’s GenAI capabilities because they’ll help us deliver automation faster, more accurately, and anticipate challenges earlier in the process.”
Robert Duber,
Director, Performance Improvement & Process Automation, University Hospitals
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“TotalAgility lets us move beyond simple task automation and into more holistic, complex workflows that serve our business partners even better.”
Andy Kinnear,
Vice President of Operational Services, University Hospitals

About University Hospitals

University Hospitals is one of the largest and most respected healthcare systems in Northeast Ohio, committed to improving health outcomes through compassionate care, research, and digital innovation.

https://www.uhhospitals.org/

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