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French Insurer Strengthens Fraud Prevention with Tungsten

A leading French insurer was facing limitations with Tungsten Transformation, including a document recognition rate of about 70 percent. To improve reliability and efficiency, the organization upgraded to Tungsten TotalAgility. With the new platform, the insurer expects to achieve close to 90 percent recognition accuracy through integrated Generative AI, strengthen anti-fraud controls, and free managers to focus on higher-value work.

Key Outcomes 

  • Targeting 90%+ document recognition accuracy with Generative AI
  • Stronger anti-fraud controls for ID cards and sensitive documents
  • Significant time savings for managers by reducing repetitive tasks
  • Upgrade to TotalAgility selected as the best solution after a market evaluation

The video testimonial is in French

"With Tungsten TotalAgility, we are aiming for 90 percent document recognition and the implementation of anti-fraud controls, to free our managers from repetitive tasks so they can focus on higher-value activities."
Functional Leader
Major French insurer

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