Tungsten Automation Named a Leader in the Gartner® Magic Quadrant™ for Intelligent Document Processing (IDP)

We’re thrilled to announce that Tungsten Automation has been named a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing (IDP). For us, this recognition carries special significance because 2025 marks the first year Gartner has included the IDP category in its industry report.

The Gartner Magic Quadrant gives enterprise technology shoppers an unbiased assessment of how well competing providers are performing against the Gartner market view and is supplemented by validated user reviews. We believe the introduction of IDP as a Magic Quadrant category underscores the growing importance and maturity of the IDP market as a core enabler of modern automation initiatives.

As the IDP market continues to evolve, Tungsten Automation builds on more than 40 years of experience in document automation to help organizations modernize how they process, understand, and act on that information. Our solutions reflect a continued commitment to innovation, customer value, and operational excellence — helping customers turn complex data into actionable insight.

In this article, we’ll explore the evolving IDP industry, what this recognition means for our customers, and how we ensure our solutions will continue to shape the future of automation. Read on to learn more.

What is IDP and why is it important?

Millions of terabytes of data are generated worldwide each day, and this surge in data presents organizations with a growing challenge. Namely, how to effectively manage and utilize their business information to the best advantage. Manual data entry is too slow and error-prone, making it nearly impossible for organizations to remain agile and responsive in today’s fast-paced business landscape.

IDP platforms address this challenge by leveraging AI technologies such as optical character recognition (OCR), machine learning, and generative AI to automate the extraction, classification, and integration of data from both paper and digital documents.

As a result, organizations deploying best-in-class IDP solutions can accelerate processing times by 42% and reduce document handling costs by 85%.

IDP: New Category in the Gartner Magic Quadrant

We believe the inclusion of IDP as a Magic Quadrant category by Gartner reflects the growing importance and maturity of the technology in processing everything from structured invoices and forms to unstructured content such as email threads and annual reports.

With unstructured data now accounting for 90% of enterprise content, organizations are moving beyond basic OCR and legacy document systems. These tools excel at digitization but fall short in unlocking insights and automating decisions — prompting a shift toward intelligent, AI-driven approaches that maximize the business value of every document.

Next-generation IDP technology bridges this gap by applying advanced AI and machine learning to extract meaning, context, and relationships from unstructured data. These platforms continuously learn from new document types, improving accuracy and adaptability over time.

The addition of Generative AI has further accelerated innovation and market growth in recent years, with projections estimating the IDP industry could reach $7.3 billion worldwide by 2028 (representing a 41% CAGR). This technological leap and rising demand for reliable solutions have transformed the vendor landscape.

These changes signal a clear shift across the industry — from isolated, task-based automation toward enterprise-wide strategies that streamline document-intensive workflows and drive business transformation.

TotalAgility: A Unified, AI-Driven IDP Solution

TotalAgility — a leading IDP solution — harnesses the power of AI to orchestrate and accelerate document-intensive processes across your entire organization. Delivered in three modular tiers, this solution allows you to adapt and scale the right AI for the right task based on your unique business needs.

Here is an overview of TotalAgility’s key features across each tier:

Standard Tier — Intelligent Document Processing

• Let AI handle the heavy lifting — quickly classify, extract and validate data from any source, so teams can spend less time on manual checks and more time on what matters. With a Document Library of over 3,000 ready-to-use models, as well as an AI Copilot that helps you create extraction models up to 80% faster, getting started with IDP has never been easier.

Advanced Tier — Workflow Automation

• Take control of complex, multi-department workflows with tools designed to make automation simple. Quick AI Agents help you launch custom automation quickly, while multi-agent orchestration keeps everything running smoothly, helping teams and agents work together for better business results.

Enterprise Tier – Knowledge Discovery

• TotalAgility's first-of-its-kind Knowledge Discovery feature breaks down vast volumes of data into searchable, enriched content stored in a centralized AI knowledge base. Using natural language queries, semantic search, and Retrieval-Augmented Generation (RAG), the platform powers precise Q&A Agents, making it easy for you and your agents to instantly uncover valuable hidden insights.

Our packaging allows you to start with the capabilities you need today and scale up as your IDP requirements evolve. Moreover, TotalAgility’s low-code capabilities enable easy customization of processes and deployment of new digital workflows, while also supporting regulatory compliance through its built-in governance controls.

Tungsten Automation’s Recognition as a Leader in IDP

We believe the Gartner recognition and our position as a Leader in the Magic Quadrant for IDP reflects our strong track record, visionary approach, and ability to deliver on our promises. For us, this recognition reinforces our mission to help organizations achieve more through intelligent, AI-powered automation.

Welcoming this recognition, Peter Hantman, Tungsten Automation CEO, stated:

“We are honored to be named a Leaderin the Gartner Magic Quadrant for IDP. For us, this recognition reflects our relentless focus on delivering customer value, innovation, and operational excellence.

We believe our investments in knowledge discovery and agentic AI truly set us apart and empower organizations to achieve more by unleashing human potential.”

Tungsten Automation is Committed to Delivering the Right Automation for the Right Task

Looking ahead, we remain dedicated to delivering AI-driven solutions that enable businesses to maximize the value of their data and workflows. Driven by a team of over 150 full-time research and development specialists, we ensure continuous improvement through quarterly feature releases and customer-informed roadmaps that keep innovation at the core of everything we do to help you stay at the forefront of your industry.

We invite you to read the Gartner report in full here for more context on why we believeTungsten Automation stands as a Leader in the IDP space. And, if you’re interested in seeing what advanced AI-powered document processing can do for your business, contact one of our automation experts today for a free demo.