Robotic process automation delivers immense value to organizations across diverse sectors daily. By taking over repetitive manual tasks, robots can help a business achieve better efficiency, more accurate data production and better workflow outcomes. What if your teams had a way to leverage the versatility of RPA more directly? With a natural language analysis robot, more game-changing improvements are within reach.

Today’s artificial intelligence-driven language models only continue to improve, creating new possibilities for companies. Combining AI and RPA can be a winning combination for companies wanting to remain agile and cutting edge. With a Tungsten Marketplace solution developed by the independent Tungsten Labs team, your business can explore creating that valuable connection.

First, consider why natural language processing is increasingly important before we explore what’s possible when AI and RPA work in concert.

The Role of Natural Language Processing in Business Today

What makes natural language processing (NLP) a valuable asset for business users today? The answer goes far beyond the generative capabilities of large language models (LLMs). Instead of only producing answers to basic questions, natural language processing can provide users with greater control over automated workflows. Without the need for any high-level coding or automation expertise, a user could type directions that a system interprets, understands and then uses to take action.

Leveraging NLP can save time and keep work actions targeted toward achieving a goal. Users could plainly describe what they want to accomplish, such as retrieving a shipping label or reviewing outstanding invoice amounts. NLP helps make business systems more versatile while extending the reach of RPA. In turn, realizing a positive return on automation investments is easier when users can access their benefits every day.

The Advantages of Connecting AI and RPA

Artificial intelligence solutions, including those with NLP capabilities, are excellent for understanding content and producing suggestions or decisions based on inputs. However, these solutions can’t usually interact directly with business software, databases and other systems, while robotic process automation can.

At the intersection of RPA and AI is a combined technological approach that lets users ask questions or give directions that translate into actionable, automated steps. With a robot working in the background and engaging with human-like interfaces, it’s possible to accomplish much, from data retrieval and updates to triggering broader business processes, such as an electronic signature workflow.

Investigating the potential of such applications is easy with Marketplace solutions.

How the Sample Natural Language Analysis Robot Works

Numerous AI models and conversational tools are available today, but many focus on broad applications. A conversational interface that learns and grows with your business through targeted, custom applications is the better value within a business setting. Instead of building a brand new model from the ground up, organizations can leverage existing technology to tailor solutions that align with their needs for customization.

This sample robot from Tungsten Labs achieves that outcome by connecting to a language understanding service from Microsoft called LUIS.

What is LUIS?

LUIS is a cloud-based conversational model built for easy integration into applications and software robots. It is a lightweight technology focusing on understanding the most important facts and statements in a user’s query. LUIS parses user input to identify the individual’s intent, such as the action they want to take or the outcome they wish to achieve. With an understanding of user intent, LUIS can interface with RPA to direct specific actions.

Over time, like other language models, LUIS learns more about user intents and desired outcomes. It improves its results continually. It makes it simpler for businesses to access a solution that enhances its value over time to work more closely with human users. The Tungsten Labs demonstration robot illustrates how you can connect RPA with LUIS and empower workers to accomplish more in less time.

Transform Work Across a Business with the Tungsten Marketplace

An organization can dramatically improve the reach, impact, and value of its automation investments with RPA, which users can control through queries presented in natural language. Teams that can capably work alongside AI-powered agents and robots can accomplish more and spend more time focusing their energy and attention on important tasks. While robots work in the background, your teams receive faster answers and can complete key steps sooner.

The natural language analysis robot is a free sample available for exploration within the Tungsten Marketplace. Additional AI-powered demonstrations, such as Copilot for Extraction, are also ready for your consideration within the Marketplace. With these solutions, organizations can investigate how to develop and deploy AI and RPA in the most high-impact areas. Learn more about this opportunity today and discover what else is possible with Marketplace support.