Join Kofax, ABN Amro and IRPA for this webinar as we discuss how the ability to meet customer demand by delivering personalized services and tailored products is a critical success factor—and increasingly important in a fast-paced digital world. We’ll explain how companies can reimagine operations that start with the customer experience and work back into the delivery models and underlying technologies. You’ll learn:
- How companies must focus equally on the employee and customer experience to win out in the digital economy
- How technology companies must shift their mindset from delivering B2B products to creating a frictionless and delightful B2C-like experience
- How understanding the employee and customer journey helps drive the right mix of investments in cloud, SaaS, low code and other enterprise automation platform capabilities
- How sustained scalability is only achieved from a bottom-up employee demand surge once the B2B enterprise automation software has proven it can be implemented, developed and deployed with little friction
