Christian National Trade Union Federation (CNV) relied on aging Capture workflows to process around 75 paper documents each week, slowing access to critical legal correspondence for its 110-person legal team. Manual mailroom steps increased the risk of routing delays and made it difficult to keep pace with growing demand. With its underlying infrastructure nearing end of life and plans for a cloud-first future, CNV needed a faster, more accurate way to capture and route thousands of inbound documents. By partnering with Ricoh to move up to Tungsten TotalAgility, CNV set out to boost data accuracy, streamline mailroom workflows, and accelerate access to key documents.
About Christian National Trade Union Federation (CNV)
CNV is a federation of three affiliated trade unions in the Netherlands, representing 350,000 members. The organization is committed to improving working conditions, fair pay, and job security through legal support and advocacy.
About Ricoh
Ricoh is a global leader in digital services and intelligent automation, helping organizations modernize document workflows and transform operational processes. With deep expertise in Tungsten solutions and a proven track record of successful migration projects, Ricoh supports customers as they transition from legacy Capture environments to the scalable, AI-enabled capabilities of TotalAgility. Their teams specialize in designing secure, efficient, and future-ready workflows tailored to each organization’s needs.
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