Before their Digital Transformation journey, Allied Irish Bank processed customer requests through an internal postal service which dramatically delayed their customer response time. Within a competitive industry, Allied Irish Bank is always striving to increase customer satisfaction. To address this, they implemented the Tungsten Intelligent Automation Platform, automating over 200 key customer-related processes, whilst improving the customer experience through Tungsten Mobile Capture and Tungsten Web Capture to ensure all submitted documents are correct, from the start of the transaction.
- Modernized AIB’s operations allowing them their employees to work smarter and faster
- Drastically reduced AIB’s Customer SLAs from weeks and hours to minutes and seconds
- Tungsten Automation provided real time customer feedback on document upload which saved AIB employees and customers time
![Allied Irish Bank Logo](https://www.tungstenautomation.com/-/media/images/shared/logos/logo_alliedirishbank.png)
![background](https://www.tungstenautomation.com/-/media/images/shared/logos/logo_alliedirishbank.png)
Meet Allied Irish Bank
Allied Irish Bank (AIB) operate over 200 branches and nearly 10,000 employees across the Republic of Ireland. They offer a full range of personal, business, and corporate banking services, pensions and insurance for their customers.
![](https://www.tungstenautomation.com/assets/Kofax-build/img/backgrounds/bg-featured-products-400x700.jpg)
Produkte
Tungsten RPA
Mit der Tungsten RPA-Technologie können Sie arbeitsintensive, mehrstufige Aufgaben über Systeme und Datenquellen hinweg ohne Programmieraufwand automatisieren.