Before their Digital Transformation journey, Allied Irish Bank processed customer requests through an internal postal service which dramatically delayed their customer response time. Within a competitive industry, Allied Irish Bank is always striving to increase customer satisfaction. To address this, they implemented the Tungsten Intelligent Automation Platform, automating over 200 key customer-related processes, whilst improving the customer experience through Tungsten Mobile Capture and Tungsten Web Capture to ensure all submitted documents are correct, from the start of the transaction.
- Modernized AIB’s operations allowing them their employees to work smarter and faster
- Drastically reduced AIB’s Customer SLAs from weeks and hours to minutes and seconds
- Tungsten Automation provided real time customer feedback on document upload which saved AIB employees and customers time
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