Document analysis is a process that human workers engage with every day—even if they don’t think of it that way. Many basic tasks require analyzing a document’s contents. For example, a clerk might need to know which department head should receive urgent mail. Someone might need to identify all the sensitive information in a document to redact it for release. All these efforts take time and can be error-prone. You could transform these workflows with automation solutions available today in the Tungsten Marketplace.

Government work encounters many pressures and competing demands. Cost-effectiveness is a must-have for any solution. Timely work is also essential. Security against internal and external actors is also critical. In workflows that require intensive document scrutiny, it can be challenging to meet those needs.

Tungsten Automation solutions provide a rock-solid basis for addressing these concerns. Our trusted third-party partners use that foundation to build advanced solutions you can find in the Marketplace. With these solutions, you can tackle common challenges and reshape how your department works using forward-thinking technology.

Let’s examine what difficulties teams tasked with document analysis and security face and explore some of the options available to you in the Marketplace.

Challenges facing document security and analysis today

Some difficulties remain the same whether your teams handle large volumes of documents daily or face a periodic rush. These are the issues surrounding document analysis today:

• Slow, tedious workflows. Classifying documents and extracting data by hand can take hours out of the workday—hours that you could put to better use.
• Inconsistent outcomes. Workers might come to different conclusions about the same documents, creating confusion.
• Too many errors. It’s natural for humans to make mistakes, but errors can cause costly delays or overlook important data.
• Opportunities for cracks to develop in security processes. Highly manual workflows can lead to security workarounds for employee convenience. Teams may fail to observe the right security rules consistently.

What is the solution to these problems?

Introducing NLP and AI for better processes

Tungsten Marketplace solutions rely on two fundamentally innovative technologies to address the challenges facing organizations today. The first of these is optical character recognition or OCR. This tool is important for artificial intelligence models as it provides a means for directly ingesting the data of a digital document. Tungsten OCR leads the industry in quality and reliability with simplified audit workflows. As the AI ingests more documents, it continues to “learn” and improve over time, adapting to your specific business environment better.

The second technology is NLP or Natural Language Processing. NLP is a machine learning that can “read” and “understand” texts almost like a human. For example, NLP allows us to ask questions to generative AI such as ChatGPT and have our inputs “understood.” The model uses NLP to assess the contents of a sentence and make determinations about it. Marketplace solutions use a combination of AI, OCR, and NLP to achieve better outcomes.

Tungsten Marketplace solutions supporting better document workflows

Today’s intelligent automation technology suits the task of document analysis very well. Simultaneously, you can ensure that all this work takes place in a highly secure environment that meets the necessary standards. The Tungsten Marketplace contains numerous solutions developed by experts in their fields and using our platforms as their basis. Here’s a quick look at some advanced options you can deploy quickly.

The Tungsten labs sentiment analysis robot. Sentiment analysis is something human workers do intuitively, but it takes time. Understanding what sentiments a piece of text conveys can be very important. For example, a very negative email from a supplier might need to go to an account manager for resolution. Positive feedback from users of a particular service might inform future investments in strengthening that platform. All this requires sentiment analysis, which we can now accomplish with advanced natural language processing.

This robot analyzes and scores sentiments in a document down to a per-sentence level. You can then use these scores to generate statistics for analysis much faster than you could with only human input. You could also use sentiment analysis as a trigger for robotic process automation. In the previous example, an email analyzed as negative might trigger a robot to forward the message directly to the appropriate party. This level of touchless processing can save substantial time across different projects.

RedactAI. Redactions are a critical workflow in many organizations, but especially in governments. There may be many reasons to redact documents. For example, an agency responding to a Freedom of Information Act (FOIA) request may need to delete secret information or data beyond the scope of the request. Human-led redaction processes can be error-prone and may not always capture every instance of sensitive information. Artificial intelligence and NLP step in to change the game.

RedactAI by CDIT Inc. is a powerful Marketplace solution built on Tungsten TotalAgility for document security. Out of the box, RedactAI will notice personally identifiable information and apply redactions conveniently. Organizations can customize their redaction templates and rely on the built-in AI to “learn” and recognize information that must not reach the public sphere.

The OnDox digital mailroom. Businesses can receive huge volumes of mail from multiple sources every day. Classifying and extracting the information in that mail is a major drain on human resources. With the applied AI in OnDox, you can automate more of this process and distribute mail at greater speeds. The AI in OnDox can identify document types, analyze and understand their contents, and extract information. Centralize similar documents in accessible folders for teams to access. OnDox also includes rigorous access controls and high-strength encryption to keep document data locked down and out of the wrong hands.

The benefits of leveraging intelligent automation in this space

You can adopt automation solutions faster and more cost-effectively with these advanced solutions. Develop a positive ROI on automation in less time and development effort. Besides those advantages, you’ll also unlock benefits that include:

• More consistent and high-quality document workflow outputs.
• Better compliance with internal and external security controls.
• Faster results for common processes with fewer human touches and less opportunity for error.
• Deeper insights into your data reveal hidden patterns and important learning.

Explore options for equipping your team with more secure tools

With the rise of AI and the development of more robust natural language processing, once tedious workflows can transform. Document security receives a critical boost from these solutions at a time when digital threats are exceedingly severe. Mistakes go down, the quality of your team’s output increases, and you achieve better results across the board. Explore more about what’s possible when you access Tungsten Marketplace solutions today.