Build Better Business Processes With the ServiceNow Connector for TotalAgility

In process-driven business workflows, improvements that accelerate outcomes and improve results can yield immense value for companies. Today, there are more platforms than ever to support smarter work and increasing automation. ServiceNow is one such platform, providing broad capabilities to drive positive change across IT, human resources, and beyond. Tungsten TotalAgility similarly provides intelligent functionality to reduce manual efforts and ease automation journeys. With the ServiceNow connector for TotalAgility available in the Tungsten Marketplace, it's simple and easy to bring these two powerful platforms together.

Developed by one of our Tungsten Partners, Genus Technologies, this connector offers a straightforward setup that delivers remarkable workflow improvements by leveraging the features of both platforms. Let's take a closer look at what's possible and why you might want to create this connection.

Why Connect ServiceNow to TotalAgility?

ServiceNow enjoys broad popularity for process automation due to the depth available on the platform. With a wide range of automation capabilities, many companies have achieved significant cost savings and improved outcomes across common workflows. For example, in IT support, ServiceNow can support effective issue ticketing, ticket tracking, resolution, and even the distribution of permissions without manual intervention from an IT employee.

By connecting ServiceNow to TotalAgility, you gain a valuable means of integrating intelligent document processing (IDP) into these workflows. TotalAgility features robust artificial intelligence solutions that can make light work of the heavy lifting often involved in workflows that are very content-heavy, such as those involving large amounts of structured and unstructured data.

This connector facilitates the work of automating tasks by enabling you to set up a seamless method for extracting data from attachments in ServiceNow and returning clean, actionable data to the platform in moments. Consider how that works.

Notable Features and Capabilities to Know

At its heart, this connector is a straightforward way for TotalAgility and ServiceNow to communicate swiftly and securely. When used, a ServiceNow process can call TotalAgility for assistance with document processing. Data from within ServiceNow, such as an employee's onboarding documents or attachments related to a support ticket, flows to TotalAgility via the connector. TotalAgility can also process data from images, such as scanned documents and PDF files.

TotalAgility can then use its robust intelligent document processing functionality to analyze document or image content and extract high-quality, accurate data into a format more compatible with the process-driven workflows in ServiceNow. TotalAgility easily transforms document data into ServiceNow-compatible table records, then exports them back into the appropriate workflow, eliminating the need for manual data extraction.

This connector also enables you to access all the other capabilities possible in TotalAgility, enhancing the value of both investments. Because of its easy implementation and integration with any ServiceNow application you may have deployed, there is a clear, quick path to appreciable ROI.

What Processes Can This Connector Help Improve?

Because this connector is compatible with any ServiceNow application, its potential impact is wide-ranging. We've already discussed some examples, such as the impact on improving IT support and ticketing. Human resources teams can also see benefits. With TotalAgility supporting document data extraction with AI and ServiceNow executing the process, efforts such as employee onboarding can be almost entirely automated. Some of the other potential business processes that could benefit from this connector include:

• Inventory management and supply chain management workflows.
• Distribution, shipping, and other logistics-related tasks.
• Internal and external communications within the company.
• Customer service support in industries such as finance, sales and more.
• Manufacturing and production processes.
• Legal team workflows.

With the smooth two-way communication between ServiceNow and TotalAgility, it's possible to reshape many tasks into something smarter, faster and more reliable.

The Benefits and Advantages of Two-Way Communication

Businesses that choose to deploy this connector have valuable opportunities to streamline their processes, as we've seen. However, there are other benefits to consider as well.

Because this connector is available on the Tungsten Marketplace and integration is simple, there is no need to develop a custom solution within the business. Instead, the connector offers a fast path toward integration without the high costs, long development times, or effort better devoted to other tasks. This makes it a cost-effective solution whose workflow improvements could lead to a noticeable ROI sooner.

The reduction in manual work also contributes to that possibility. With less intervention in ServiceNow workflows, automation can reach further and accomplish more. Eliminate human errors introduced by demanding manual work. Ultimately, you can achieve more with the same, or even reduced, resources, saving the business time and money.

Find Out More in the Tungsten Marketplace Today