Irvine, CA – March 12, 2024 - Tungsten Automation, formerly Kofax, is pleased to announce the appointment of Joe Olson as its new Chief Customer Officer (CCO). In this role, Joe will be responsible for overseeing all aspects of the company's strategic customer lifecycle initiatives, post-sale customer support and success, professional services, SaaS cloud hosting, renewals, and other operational functions.
With a career spanning over two decades in executive leadership roles within public and private SaaS companies operating at global scale, Joe brings a wealth of experience and expertise to Tungsten Automation. His extensive background includes serving as CEO, CCO and GM, where he has consistently demonstrated a deep commitment to driving customer-centric strategies that align with customer needs.
Olson's leadership has been instrumental in guiding various functional areas crucial to customer success, including professional services, technical support, SaaS operations and renewals. His hands-on approach and strategic vision have consistently delivered tangible results, enhancing customer satisfaction and retention, while driving revenue growth.
"We are pleased to welcome Joe to our executive management team as our new Chief Customer Officer," said Reynolds C. Bish, CEO of Tungsten Automation. "Joe's proven track record of delivering exceptional customer experiences and driving business growth aligns perfectly with our commitment to providing unparalleled value to our clients. His leadership will be pivotal in continuing to deliver positive business outcomes for our customers and ensuring that Tungsten Automation remains at the forefront of innovation and excellence."
Joe Olson expressed his excitement about joining Tungsten Automation, stating, "I am honored to join Tungsten Automation at this exciting juncture in its growth journey. I look forward to collaborating with the team to further elevate our customer success strategies and deliver exceptional outcomes and value for our customers."
Über Tungsten Automation:
Tungsten Automation, ehemals Kofax, ist der weltweit führende Anbieter von intelligenten Workflow-Automatisierungslösungen mit einer Erfahrung von 40 Jahren, einem Team von mehr als 2.200 Mitarbeitern in 32 Ländern, das mehr als 25.000 Kunden weltweit betreut. Unser Engagement für Innovation und Kundenerfolg hat uns branchenweite Anerkennung eingebracht, darunter die Ernennung zum Leader in IA und IDP durch die Everest Group und Process Orchestration durch Forrester. Man vertraut uns, Unternehmen dabei zu helfen, beispiellose Effizienzsteigerungen zu erreichen und Kosten durch Workflow-Automatisierungen zu senken, die ihr Geschäft in die Zukunft führen.
Nicolas.Rochard@kofax.com