Enhance Productivity with a Teams Chat UI for TotalAgility Agents

Intelligent workflow automation continues to revolutionize how we work across industries and in diverse ways. There are many ways to accelerate work, from robotic process automation supporting back-office work to larger-scale automation interconnecting multiple workflows. The growth of effective natural language processing and conversational AI represents yet another chance to level up an organization’s approach to automation. The Teams Chat UI for TotalAgility Agents on the Tungsten Marketplace is an excellent example.

What’s possible when you can “talk” to your data? How much more could a team accomplish in a day when there’s a simple way to direct your deployed automation solutions to specific tasks? Tungsten TotalAgility already has a built-in solution for controlling automation with natural language. Yet, it’s possible to extend that functionality even further. This Marketplace solution demonstrates how to make it happen.

Before exploring the solution in more detail, we’ll need to further review the potential behind such integration. Why make the connection? As we’ll see, there are exciting possibilities for the new ways of working it can enable.

Why Integrate Agents or Custom LLMs Into Chat Applications?

Automation can be very powerful, but to be at its most effective, the advantages it provides should also be easy to access. Minimizing the time a user needs to spend switching between applications and interfaces keeps the focus on the task at hand. Integrating a TotalAgility agent into an application such as Teams puts the power of your workflow automation solutions directly into the hands of your team.

Imagine an individual discussing a particular task over Teams with several colleagues, and they all need more detailed information to make a decision. Querying the TotalAgility Agent or a custom LLM means access to that information is mere seconds away - easy to read and digest. Integration also fosters better collaboration as users can direct appropriately configured Agents to take actions, such as updating a record or starting a process within business systems as needed.

What’s Included in the Teams Chat UI for TotalAgility Agents Solution?

This solution, which relies on the Microsoft Azure Bot Framework, demonstrates how an organization can integrate a connection to TotalAgility Agents into Microsoft Teams. Interactions with the Agents or other LLMs occur over secure REST APIs, providing a lightweight framework that’s easy to adapt and deploy. The Agent continues to run within the TotalAgility environment but extends the Generative AI Chat Control feature into Teams.

The techniques demonstrated in this solution also allow you to integrate the same functionality into other messaging channels, including:

• Webchat applications
• WhatsApp
• Messenger
• Alexa

Agents return chat responses in the format corresponding to their implementation in TotalAgility, such as in HTML or as data. Use this solution to explore extending the reach of your automation support.

What Can You Accomplish Chatting with an AI Agent?

With the support of the autonomous AI agents running in TotalAgility, users can direct numerous actions from within the Teams application. Natural language processing ensures clarity and understanding when handling user requests. From the individual’s perspective in Teams, it’s as simple as asking the agent to perform an action and receiving a response in seconds with the outcome. That means a valuable potential for avoiding large volumes of tedious manual work.

Some examples of what conversational control of AI agents can enable, include the following:

• Triggering an RPA bot to take action in a workflow.
• Requesting information retrieval about job statuses, shipment locations, invoice information and more.
• Completing tasks through API calls.
• Opening and populating new case information.
• Starting e-signature workflows.

Teams and messaging platform integration with these capabilities mean employees can accomplish more work quickly, even on the go. For example, Teams or WhatsApp users can query agents from anywhere.

Exploring an Example Conversation with a TotalAgility Agent

Consider a scenario where a user needs to find out about the status of a crucial shipment expected at a particular warehouse. Using the Teams interface, the user might ask a question such as, “Has Order 83029 arrived at the Wheaton IL Warehouse today?”

The agent can then query systems for delivery notifications or shipments logged and recorded and provide an update. If the shipment has arrived, the user might request data captured at the point of receipt, such as, “Can you show me information about the quantity of goods received?” or “Can you show me the order manifest?” The user would then receive the information requested.

This basic example of information retrieval is only a brief glimpse at what’s possible, and it’s likely to achieve much deeper capabilities based on the specific agents you have configured in TotalAgility.

The Benefits of Deeper Conversational AI Integration

Organizations can put their most powerful tools in more hands through the Teams Chat UI Marketplace solution. Doing so yields valuable benefits, such as:

• More direct access to automation capabilities for the average user.
• AI-driven workflows that accelerate processes.
• A lightweight and adaptable solution that further enhances the ROI and impact of automation investments.
• Connections for mobile users back to automated agents to enable more efficient work from anywhere.

Explore what’s possible with conversational automation control so your teams can access these benefits.

Innovate and Improve Your Workflows with AI Today

With REST APIs, connecting TotalAgility Agents into Teams or your preferred messaging channel is simple and effective. Integrating support for other custom LLMs is straightforward and enables organizations to tailor their AI support solutions to specific needs. With a conversational interface that lets you access the full range of automation capabilities in your business, teams can do more, accomplish tasks faster, and be more productive every day.

The Teams Chat UI for TotalAgility Agents is a free example solution that is available now on the Tungsten Marketplace. Explore its contents and demonstrations today to learn more about how to bring the power of AI closer to your employees.